Frequently Asked Questions

Yes. We only supply genuine, factory-sealed trading card products sourced directly from Japan.

Contact us within 48 hours of delivery with photos of the item and packaging. We'll cover return shipping and send a replacement or refund at no extra cost — see our Return Policy for full details.

Submit your requested products and quantities, and we'll confirm availability and allocations as soon as they're finalized.

Yes. We accept pre-orders for selected upcoming releases. Early enquiries are recommended, especially for high-demand products.

For allocation-based products, we'll confirm the quantities we can guarantee once allocations are received from our distributors.

Payment is required before your order is dispatched.

We accept Visa, Mastercard, American Express, and PayPal. For wholesale and large pre-orders, bank transfer can also be arranged — contact us to set this up.

Contact us as soon as possible after ordering. If your order hasn't been dispatched yet, we can usually amend or cancel it. Once it's shipped, our standard Return Policy applies instead.

Yes. We ship worldwide using trusted courier services.

Shipping costs depend on the destination, package size, weight, and shipping method. We'll provide a shipping quote before payment.

Yes. Once your order has been dispatched, we'll send you the tracking number so you can follow your shipment.

Yes — international orders may be subject to import duties, taxes, or customs fees charged by your country on arrival. These are the recipient's responsibility and aren't included in the item price or shipping cost.

Yes. We supply both retailers and distributors, as well as individual collectors.

Minimum order quantities vary by product and depend on current allocations. Get in touch with the products and quantities you're after and we'll confirm what we can offer.